If you work in hospitality, you know the competition among hotels is stiff and constant. In sports, you can size up the competition by looking at stats; with hotels it's not so easy. If you've worked for competitor hotels then you know them; if not, while you know yours, the rest are a mystery. So, aside from visiting their websites, how do you learn about the hotel supplies and amenities other hotels offer? Be a mystery traveler. Book a room at one of your competitor's hotels. It's a great way to explore hotels in the area and size up your competition, to see which hotel supplies and amenities they offer and which they don't. Playing guest also helps you evaluate hotels as a whole, from the call center when you book your room to the front desk when you check in to the décor and hotel supplies in the guest room itself. Once you've decided to size up other hotels, book your room. When you call to make your reservation, how many times does the phone ring before i...
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